Terms of Service

Last updated: 28 September 2026 · Version 2026-09-28

1. The service

Getix Translate provides real-time translation of conversations: live subtitles, transcription and, on plans that include it, voice-over (beta, see section 7A). It is operated by Alexandru Kornienko, a sole trader (autónomo) established in València, Spain, trading as Getix Translate. NIF Z3186423P. Address: Carrer de Colón 1 Bis, 46004 València, Spain. Email: office@getixtranslate.com. By creating an account you accept these Terms; the Privacy Policy explains how we use your personal data.

Two words are used throughout. A consumer is a person acting outside their trade, business, craft or profession. A business customer is anyone else, including sole traders, companies, public bodies and anyone buying for their employer. Where a clause applies to only one of the two, it says so. If you are a consumer, nothing in these Terms takes away rights that the law gives you and that cannot be given up.

2. Your account

• One account per person; keep your password safe. You are responsible for activity under your account, except where it results from a failure of our security or happens after you told us your account was compromised.
• Minimum age: 16 (or the age of digital consent in your country).
• We may suspend or close accounts for abuse, non-payment or unlawful use, and we may do so immediately and without prior notice where the breach concerns security, automated access or the restrictions in section 6. If we do, we will tell you why. If we close your account we refund the unused part of what you paid; if you are a consumer we may deduct only amounts you already owe us and the loss we can show your breach caused us. Business customers lose prepaid fees where the closure is due to fraud, illegal use or a breach of section 6. You may close your account yourself at any time in Settings.

How the contract is made. You create an account in these steps: you tick the box to agree to these Terms; you choose to continue with Google, with Apple (where we offer it) or with an email address; and, for an email address, you fill in the requested fields and press the button. Until you press it, you can check and correct anything you typed. If you sign up with an email address, we may send you a code to confirm it, and your account is created when you enter it. The contract between us is made when your account is created. It is concluded in English; a Spanish version of the pre-contractual information is available on the Información precontractual page. We keep a record of the version of these Terms you agreed to and will send it to you on request; the current version is always on this page, and you can save or print it at any time. Buying a plan or hours is a separate step, described in section 4.

2A. Sanctions and export control

We must follow European Union sanctions law. You may not use the service, including any free trial, if you are: (a) the Government of Russia, or a legal person, entity or body established in Russia; (b) the Republic of Belarus, its Government, its public bodies, corporations or agencies, or anyone acting on their behalf or at their direction; (c) a person or entity listed under the sanctions of the European Union, the United Nations, the United Kingdom or the United States, or owned or controlled by such a person; or (d) located in, or ordinarily resident in, a territory under comprehensive sanctions. You must not use the service for the benefit of anyone described above, and you must not resell or otherwise make it available to them.

By opening an account you confirm that none of the above applies to you. If you register as a business, you also confirm the country where your business is established. We may refuse, suspend or end the service at once where we reasonably believe that continuing would breach sanctions or export-control law; we refund prepaid fees for the unused period unless the law forbids the payment. These restrictions apply only where the law requires them and are not discrimination based on nationality or place of residence inside the European Union.

3. Conversations and participants

The service captions, transcribes and translates speech. You, the account holder who starts a session in any mode (In-room meeting, Voice translator, Call on this screen, Invite a bot, Transcribe or Pocket Translator), and not Getix Translate, decide whether and when the service is used. You alone are responsible for giving every notice to, and obtaining every consent from, the people whose speech is processed that applicable law requires, before you start.

In-room meeting, Voice translator, Call on this screen, Transcribe and Pocket Translator do not notify anyone else. No message, sound or indicator reaches the other people in the conversation, and remote participants of a call you translate on your own screen see nothing. Only you can tell them, and where the law requires notice or consent, it is your job to give it and to get it. The meeting bot is different: it joins as a visible participant under its own name, but it does not speak and it does not write in the meeting chat, so telling people is still up to you.

Some laws require the agreement of every person in the conversation (for example §201 of the German Criminal Code and the laws of California, Florida, Washington and other US states), and they may protect a person wherever you are. When in doubt, say at the start that you are using a translation tool and get agreement. You must not disable, obscure or circumvent any notice or indicator shown by the service, by your browser, by your operating system or by the meeting platform, including the bot’s visible name and avatar.

As between you and Getix Translate, you are the controller of meeting content and we act solely as your processor (section 5).

Business customers. If a participant or an authority brings a claim against us because you used the service without a required legal basis, notice or consent, you will indemnify us for the resulting damages, for fines where the law allows it, and for reasonable legal costs, except to the extent the claim results from our own breach.

Consumers. You are responsible for your own compliance with these rules. If you break them and we suffer loss as a result, we may claim from you the actual, proven loss your breach caused, as the law allows, and nothing more. You do not owe us any other indemnity, and this does not limit your statutory rights.

3A. Intended purpose and restricted uses

What the service is for. Getix Translate is a general-purpose communication aid for understanding meetings and conversations across languages. Transcription, translation, subtitles, voice-over and transcripts are produced automatically, in real time, and will sometimes be wrong, incomplete or late. The original text stays on screen so you can check it. The service is not a certified or sworn interpreter and is not designed, tested or intended to be the basis of decisions that produce legal or similarly significant effects on a person.

Uses we do not allow. You must not use the service, or its output, as the sole or decisive basis for decisions in: court, police or other legal proceedings; asylum, visa, immigration or border matters; recruitment, promotion, dismissal or evaluation of workers; access to education, credit, insurance, housing or public benefits; or medical diagnosis, treatment or emergency response. You must not use it as the only means of communication in an emergency, or to control or operate anything where an error could cause injury or serious damage. You must not use it to identify people by their voice, to infer emotions, or to infer any personal characteristic of a speaker. In these settings use a qualified human interpreter and treat our output as an informal aid only.

If you are a business customer and you put the service to a use that Regulation (EU) 2024/1689 (the AI Act) classifies as high-risk, you do so on your own responsibility and you take on the obligations that Article 25 of that Regulation places on a provider. If you are a consumer, the restricted uses above are limits on how you may use the service, and nothing in this section makes you responsible for obligations that the law places on us. Nothing in this section excludes or limits liability that the law does not allow us to exclude or limit, in particular for death or personal injury.

4. Minutes, plans and payment

• How we count. One rule applies to the whole service, including your 5 free trial minutes: a minute of a meeting costs one minute of your balance, whatever the number of languages in it. Two languages or five, an hour of meeting is an hour of your plan, of your purchased hours or of your trial. What does differ is how many languages one meeting can use at the same time. Your plan sets that ceiling and the pricing page shows it; without a plan (purchased hours only, or the trial) the ceiling is 3 languages; the languages unlock in section 4B raises it to 5. Plans we sold before the current price list keep the counting rule that was stated when you bought them. Transcribe uses the balance like any live session, and time is counted only while a session is actually running. This rule is shown before you buy; if we ever make it more generous, the better rule applies to your balance straight away, and if we ever need to change it to your disadvantage we follow section 7C and never apply the change to minutes you have already bought.
• How we count the time. We meter a session in short steps while it runs, rather than second by second. The first step of a meeting, and the first step after a reconnection, is charged as one minute, because a session that has only just started has no earlier point to measure from. Every step after that charges the time that has actually passed since the one before it, in whole seconds, with a floor of 20 seconds and a ceiling of 90 seconds. The ceiling works in your favour: if your device goes to sleep or your connection drops for half an hour, that gap costs you at most 90 seconds, not half an hour. Pocket Translator is charged only while you hold the button: one second for the press itself, then up to 30 seconds per step, rounded up to the next whole second. We stop counting when the session stops. Every charge is itemised in your usage records, which you can ask us for at any time.
• New accounts receive 5 free trial minutes. Subscription minutes renew monthly and expire at the end of each paid period; unused monthly minutes do not roll over, and this is part of how the plans are priced. Minute packs are valid for the period stated at purchase; if no period is stated, they do not expire. Where a pack does have an end date, we tell you by email before it arrives and, on request before it arrives, we extend the unused minutes once by 3 months, free of charge.
• Until card payment is live, plans and hours are activated with one-time access codes issued after direct payment. Before we issue a code we ask you to confirm, in writing, the same statement you would otherwise tick on the payment screen: “I ask you to start now, and I accept that I lose my 14-day right of withdrawal once what I paid for has been fully delivered.” For a voice-over pack you also confirm: “I accept AI voice-over on these beta terms.” Codes are single-use and non-transferable after activation.
• All prices are in EUR and include VAT where applicable.
• Subscriptions renew automatically for successive periods equal to the period you chose. You can cancel at any time from your account or by a single email to us. Cancelling is as easy as subscribing, with no extra steps.
• Before every renewal. At least 15 calendar days before each renewal charge we email you the date of the charge, the exact amount including VAT, what your plan includes, and a direct link to cancel. That link works without signing in and asks you to confirm the cancellation on the next screen. If you cancel before that date you are not charged, and your plan keeps working until it. Annual plans get the same email at least 15 calendar days before each yearly renewal.
• Prices may change; changes never affect already-purchased minutes or the current paid period. We will notify you of a subscription price change at least 30 days in advance; if you do not accept it, you may cancel before the new price applies.
• Your 14-day right of withdrawal (consumers). You may withdraw from a purchase within 14 days of the day you made it, without giving any reason. To withdraw, send us a clear statement by email to office@getixtranslate.com, or use the model form at the end of these Terms. Sending it before the 14 days are up is enough. We refund you within 14 days of receiving your notice, using the same payment method you used, at no cost to you.
• What you pay if you already started.Because the service starts immediately, we ask you to request that separately, with one box on the payment screen that is empty by default and that every purchase requires: “I ask you to start now, and I accept that I lose my 14-day right of withdrawal once what I paid for has been fully delivered.” When you buy a voice-over pack there is a second box, also empty by default: “I accept AI voice-over on these beta terms.” Your agreement to these Terms and to the Privacy Policy is collected by the payment page itself. While card payment is not yet live, you confirm the same statement in writing before we issue your access code. What you confirm is that you want the service to start straight away, before the 14 days are over, and that you understand you lose the right of withdrawal once the service has been fully performed (Directive 2011/83/EU Article 16(a)). If you would rather we did not start until the 14 days are over, tell us before you pay and we will hold your purchase until day 15. If you gave that confirmation and then withdraw, you pay only for what you had before you told us, and we always charge you the lower of these two amounts: (a) the price you paid, multiplied by the time that has passed since the purchase and divided by the length of the period you bought; and (b) the price you paid, multiplied by the minutes you used and divided by the minutes included in that purchase. For a one-off minute or hour pack, which has no period, only (b) applies. For an annual plan the minutes included in (b) are those for the whole year. We refund the rest. On a monthly or annual plan your right of withdrawal lasts the full 14 days whatever you use; what you pay is worked out as above. Once every minute of a one-off pack has been used at your express request, that pack has been fully performed and can no longer be withdrawn from. A renewal does not open a new withdrawal period unless the law of your country says otherwise.
• Cancelling a monthly plan. You can cancel at any time in your account or with one email. The plan runs to the end of the month you paid for and you are not charged again.
• Annual plans. An annual plan is paid once, for 12 months, at the annual price shown before you buy. Its minutes are issued month by month: at the start of each month of your plan you receive the minutes for that month, and minutes you have not used by the end of the month do not carry over to the next one; this is part of how annual plans are priced. The plan renews once a year unless you cancel, and we email you at least 15 calendar days before each yearly renewal as described above.
• Ending an annual plan early (consumers). You have two ways to stop, and you choose. (1) Cancel at renewal: in your account or by one email, at any time. Your plan then runs to the end of the year you paid for, you keep everything you paid for, and you are not charged again. (2) Stop now and get money back: write to us at office@getixtranslate.com. We refund every full month of your year that has not started yet, at one twelfth of the annual price you paid for each, and, for the month you are in, the smaller of two shares: the share of its days that are left, or the share of its minutes that are left. We pay within 14 days to the payment method you used, and the plan ends when the refund is issued. We never re-price the months you have used at the monthly rate, and there is no cancellation fee.
• Cancelling an annual plan (business customers). An annual term runs to its end; on early cancellation we re-price the months already started at the monthly list price and refund the remainder.
• When we refund. We refund you: (1) when you withdraw, as described above; (2) when the service was not as described, re-crediting minutes did not put it right, and you are entitled to a price reduction or to end the contract (section 7); (3) when we close your plan or stop providing the service, for the unused part (sections 2, 2A and 4A); (4) when we change the service to your disadvantage and you end your plan (section 7C); and (5) when we charged you by mistake, for example twice for the same purchase, within 10 days of you telling us.
• When we do not. Outside those cases we do not refund a paid period that has already started or minutes you have already used, because every minute you use is a cost we have already paid to deliver it. Our usage records are the basis for these calculations; you can ask us for them at any time, and you may give us other evidence.
• Business customers. Fees are non-cancellable and non-refundable except in cases (3), (4) and (5) above and as stated for annual plans.
• Payment disputes. If you think a charge is wrong, please contact us first. We can usually fix it faster than your bank can. If a chargeback is opened for a charge that was valid under these Terms, we may freeze only what that charge bought, that is the minutes or hours of that purchase or the languages unlock it paid for, while it is reviewed, and not your other minutes, your other hours or your whole account, and we will share the relevant purchase and usage records (dates, plan, minutes consumed) with the payment provider. We do not pass on bank fees or add penalties. Nothing in this clause limits your statutory rights as a consumer.

4A. Hour wallet (one-off hour packs)

• (a) What you buy. Besides plans, you can buy hours with a single payment. Translation hours and voice-over hours are separate balances. The price per hour depends on how many hours you buy in one purchase. Before you pay we show the price per hour and the total, with VAT included where it applies. A pack is a one-off purchase: it does not renew and you are not charged again. You can buy up to 100 hours in one purchase with a card. For larger volumes, write to us and we will issue an invoice for payment by bank transfer. Minute packs you bought earlier keep the terms stated when you bought them (section 4).
• (b) How hours are used. One hour in your balance covers one hour of a conversation, whatever the number of languages in it, on the same terms as section 4. Time is metered in the same steps as section 4, and only while the service is running. If we ever make this rule more generous, the better rule applies to your balance straight away.
• (c) Order of use. We first use the minutes included in your plan for the current period, then any bonus hours, and only then the hours you bought, oldest purchase first.
• (d) Expiry. Translation hours you paid for have no expiry date. We do not remove them because time has passed or because you have not used your account, and they stay in your balance for as long as we operate Getix Translate. Some top-up packs, such as voice-over hours, are sold with an end date instead. Wherever a pack has one, we show it on the pricing page and at checkout before you pay, we email you before it arrives and, on request before it arrives, we extend the unused hours once by 3 months, free of charge. If no end date is shown when you buy, those hours do not expire. Bonus or promotional hours that you did not pay for may have an end date; we state it when we grant them.
• (e) Prices. We may change the prices of hour packs at any time for future purchases. The price of hours you have already bought never changes.
• (f) Changes to how hours are counted. The rule in (b) stays the same for hours you have already bought. If we ever need to change it to your disadvantage, because what multi-language conversations cost us to deliver changes materially, because the technology we rely on changes, or because the law requires it, we will tell you by email at least 30 days before the change. You may then choose a refund of your unused purchased hours under (i) instead of accepting the change.
• (g) If we close the service. We may stop providing Getix Translate or the hour wallet. If we do, we will tell you by email and in the app at least 60 days in advance. You can keep using your hours until the closing date. After that date we refund your unused purchased hours under (i) within 30 days, without you having to ask.
• (h) If the service moves to a new operator. If another operator takes over Getix Translate together with these obligations, your hours continue with that operator on the same terms. We will tell you at least 30 days before. If you prefer not to continue, you may ask within 30 days of our notice for a refund under (i).
• (i) How these refunds are calculated. For each purchase that still has unused hours: the price you paid for that purchase, multiplied by its unused hours and divided by the hours in that purchase. We refund to the payment method you used. If that is no longer possible, we will ask you for bank details. A refund we could not deliver stays available for you to claim for five years.
• (j) Inactive accounts. We do not close an account that holds purchased hours just because it is inactive. The only exception: if you have not signed in, bought or used anything for 5 years, we may close the account after writing to you twice, 60 and 30 days ahead, at the email address in your account. Any activity cancels the closure. If we close the account, we refund your unused purchased hours under (i).
• (k) If you close your account. If you close your account, or ask us to delete your data, while you still hold purchased hours, tell us whether you want a refund. It is calculated exactly as in (i): for each purchase that still has unused hours, the price you paid for that purchase, multiplied by its unused hours and divided by the hours in that purchase. We show you the calculation before we pay.
• (l) No cash value, no transfer. Hours can only be used for Getix Translate from your own account. They cannot be transferred, resold or exchanged for money, except for the refunds described in these Terms and those the law gives you.
• (m) Your statutory rights. Nothing in this section limits your 14-day right of withdrawal or your rights if the service is not as described.
• (n) Business customers. Paragraph (k) does not apply to business customers.

4B. Languages unlock (one-off, 12 months)

• (a) What you buy. The languages unlock lets every meeting you run use up to 5 languages at the same time, on top of what your plan or your purchased hours allow. It lasts 12 months from the day you buy it. It is a one-off purchase: it does not renew and you are not charged again. If you buy it again while an unlock is still running, the new 12 months are added to the end of the current term. It does not add minutes and does not change how minutes are counted (section 4): a minute of a meeting still costs one minute, in five languages as in two. On the Boss plan you do not need it, because 5 languages are already included.
• (b) Your 14-day right of withdrawal (consumers). The unlock starts as soon as you buy it, at your express request, with the box described in section 4. If you withdraw within 14 days, you pay only for the days that have already passed: the price you paid, multiplied by the days since the purchase and divided by the days in the 12-month term. We refund the rest within 14 days to the payment method you used, and the unlock ends. The unlock is fully performed only at the end of its 12 months, so you do not lose the right of withdrawal earlier by using it.
• (c) Stopping early (consumers). After the 14 days you can still stop the unlock at any time by writing to us at office@getixtranslate.com. We refund every full month of the term that has not started yet, at one twelfth of the price you paid for each, within 14 days to the payment method you used, and the unlock ends when the refund is issued. If you bought two unlocks in a row, a refund of the first does not shorten the second: it starts when the first one ends and runs for its own full 12 months.
• (d) Payment disputes. If a chargeback is opened for the charge that paid for the unlock, we freeze the unlock until the dispute is decided, and nothing else in your account is affected; we add no penalties. If the charge is reversed, the unlock ends with it; if the charge stands, we switch the unlock back on.
• (e) Business customers. Paragraph (c) does not apply to business customers: the unlock runs to the end of its term and there is no early refund.

5. Data Processing Addendum (for meeting hosts)

Where you process meeting content of other participants, you act as the data controller and we act as your processor (Art. 28 GDPR). We process meeting content only on your documented instructions (as given through the product); we ensure confidentiality obligations for our personnel; we apply the security measures described in the Privacy Policy; we engage sub-processors under a general authorisation (the current named list is available to you on request as described in section 3 of the Privacy Policy, we give 14 days’ notice of changes, and you may object by stopping use of the service, in which case we refund the unused part of what you prepaid); we assist you with data-subject requests and with Articles 32 to 36; we delete meeting content at the end of the retention period (30 days by default; where your plan includes the storage option and you enable “keep until I delete”, retention continues until you delete the content) or earlier on your request; and we make available the information necessary to demonstrate compliance and allow audits.

5A. Switching and data export

You may at any time move to another provider, move your data to your own systems, or ask us to erase it. To start, use “Download my data” in Settings or write to office@getixtranslate.com. There is no notice period: we begin as soon as we receive your request. Tell us whether you want to switch to another provider, move to your own infrastructure, or have your data erased.

We complete the switch without undue delay and no later than 30 calendar days after your request. During that period the service keeps working under these Terms, and we give reasonable help to you and to anyone you authorise, take due care to keep the service running, tell you about any risk to continuity we know of, and keep your data secure while it moves. If we cannot technically meet the 30 days, we will tell you within 14 working days, explain why and propose a longer period of no more than seven months. You may extend the period once, to whatever length you consider more appropriate.

The export is a machine-readable file and covers the data you put into or generated with the service: your account and profile details, your consent records, your minutes ledger and subscription history, and your saved transcripts and their translations. It does not cover data specific to the inner workings of the service, such as models and their configuration, prompts, routing and quality logic, internal logs and anti-abuse signals; those exclusions will never delay or impede your switch. After the switch you have at least 30 more calendar days to download your data. After that we erase it, except records the law makes us keep, such as invoices. We charge nothing for switching or for exporting. Free trials and features marked “beta” or “preview” are offered for evaluation and are not production services; the export function stays available for them where technically possible.

6. Acceptable use

You may use the service only for conversations you take part in, events you lawfully attend, and audio or video you are entitled to process (or those of the organisation you work for), and only through the interfaces we provide. You must not:

• (a) use it for unlawful content, or to intercept or process conversations you are not entitled to process;
• (b) resell, rent, sublicense or bundle the service into your own product without our written agreement;
• (c) access the service by automated means (scripts, bots, crawlers, scrapers or requests outside the flows the product itself makes) or collect its content or data in bulk, except through features we provide for that purpose;
• (d) probe, scan or test the security of the platform; bypass or interfere with rate limits, minute metering, capacity limits or access controls; share access codes, invitations or session cookies; or create accounts in bulk or for anyone but yourself;
• (e) overload, disrupt or interfere with the service or the infrastructure it runs on;
• (f) copy, modify, adapt, translate or create derivative works of the service, its interface, its documentation or its processing pipeline, or use the service, its output or any non-public information about it to build, train, improve or benchmark a product that competes with it;
• (g) reverse engineer, decompile or disassemble any part of the service, or attempt to extract its source code, models, prompts or configuration, except to the limited extent that applicable law expressly allows notwithstanding this clause (for example Articles 5(3) and 6 of Directive 2009/24/EC), and in that case only after first asking us for the information you need;
• (h) remove or alter any proprietary notice, or the bot’s visible name and avatar;
• (i) use the service to transcribe, translate, voice over, record or store audio or video in which you hold no rights and which you have no permission or legal basis to use in that way. Tab-audio, transcription and recording features are tools for your own use; you alone decide what you play into them, and you are responsible for complying with copyright law and with the terms of the platform the content comes from (many platforms allow personal, non-commercial viewing only);
• (j) republish, distribute, sell, publicly perform or otherwise share transcripts, translations, voice-over or recordings of third-party content (including through guest links or exports) without the rightholder’s permission, or use the service to get around paywalls, access controls or technical protection measures.

No covert surveillance. We do not design, market or support the service for watching people without their knowledge. You must not:

• (k) capture, caption, transcribe or translate a conversation you are not taking part in, or leave a device running a session in order to listen to or read the conversation of people who do not know about it, whether directly or through a guest link;
• (l) secretly monitor employees, job candidates, contractors, a spouse, a partner or a former partner, family members, housemates, or children. Monitoring that the law allows (for example a parent with a minor child, or an employer under a lawful and disclosed policy) must be open and known to the person concerned;
• (m) use the service where the law requires the agreement of everyone in the conversation and you have not obtained it;
• (n) hide, suppress or tamper with any recording, sharing or microphone indicator, run the service on someone else’s device or account without their knowledge, or use it together with tools intended to conceal it;
• (o) use captions, transcripts or recordings to harass, stalk, blackmail, or unlawfully disclose someone’s private life.

Breach of this section is a material breach. We may suspend or close the account at once (section 2), block automated traffic without notice and, for business customers, recover the costs the breach caused us. Where the law requires or permits it, we may preserve the relevant records and give them to the competent authorities. Nothing in this section limits the rights consumers have under applicable law.

6A. Illegal content, copyright and complaints

We store content only at our users’ request and we do not review it in advance. If you believe that content stored on Getix Translate infringes your copyright or is otherwise illegal, send a notice to office@getixtranslate.com with: (1) why you consider the content illegal; (2) where it is (the guest link, room code, account email or other details that let us find it); (3) your name and email address; and (4) a statement that you believe in good faith that the information in your notice is accurate and complete. For copyright notices from the United States, please also include your physical or electronic signature, identification of the work, and a statement under penalty of perjury that you are the rightholder or authorised to act for them.

We confirm receipt, review every notice in a timely, diligent and objective way, with a person deciding, and tell you the outcome and how to challenge it. If we remove or disable content, or suspend or close an account, we send the affected user a statement no later than when the restriction takes effect, saying what we did, on what facts, on what legal or contractual ground, whether automated means were involved, and how to contest it. You can contest any such decision for six months by replying to that statement or writing to the same address; a person will review it, and you may also go to court or, where available, to an out-of-court dispute settlement body. We close the accounts of users who infringe repeatedly. Knowingly false notices may make the sender liable for the damage they cause.

This address is also our single point of contact for users and for authorities under Articles 11 and 12 of Regulation (EU) 2022/2065. You can write to us in English or Spanish.

7. Availability, conformity and liability

We aim for high availability but we do not promise uninterrupted operation, and real-time machine translation is statistically imperfect: individual sentences may be mistranslated.

If you are a consumer. Your legal guarantee of conformity under EU law applies to this service and is not affected by anything in these Terms. Your statutory conformity rights for digital services (Directive (EU) 2019/770 and its national implementations) apply in full: the service must match its description and stay fit for its purpose for the whole period you pay for, and if it does not, you are entitled to have it brought into conformity free of charge, to a proportionate price reduction, or to end the contract where the lack of conformity is not minor. Those rights are not capped by anything in these Terms. For as long as your plan lasts we provide, at no extra cost, the updates (including security updates) needed to keep the service in conformity. If we breach the contract we are responsible for loss that was a foreseeable result of our breach at the time you bought. The plans offered on this site to consumers are for private use, so we are not responsible for business losses such as lost profit or lost contracts. We are not responsible for loss you could have avoided by following section 3A or the technical requirements in section 7B.

If you are a business customer. The service is provided as is and as available. We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data. Our total liability in any 12-month period is limited to the greater of the fees you paid us in that period and EUR 500. You must tell us about a claim within 12 months of the event that caused it.

Both. Nothing in these Terms excludes or limits our liability for wilful misconduct or gross negligence, for death or personal injury, or any liability that the law does not allow us to exclude or limit.

7A. Voice-over availability (beta)

(a) What it is. Voice-over reads the translated text aloud with a synthetic voice. It uses third-party speech-synthesis capacity that is shared and limited. It is an addition to subtitles, which are the core of the service.

(b) What to expect. At busy times, or when the connection or the available speech-synthesis capacity cannot keep up, a phrase may start late or be skipped, or voice-over may pause for a while. Subtitles, translations and transcripts do not depend on voice-over and are given priority. Voice-over is available only in the languages and voices shown in the app.

(c) What we commit to. We plan capacity for expected demand and work to restore voice-over promptly. Voice-over minutes are deducted only for audio that was actually delivered to you. If voice-over was unavailable to you for a substantial part of a billing period for reasons on our side, tell us and we will first put it right by re-crediting voice-over minutes or extending their validity. If that does not solve it and you are a consumer, you are entitled to a proportionate price reduction for the voice-over part of your plan for the affected time, calculated by reference to the price of voice-over top-ups, or to end the contract where the problem is not minor.

(d) Your acceptance.Because these characteristics differ from what you might otherwise expect from a paid feature, we show them to you before you buy anything that includes voice-over, and when you buy a voice-over pack we ask you to accept them expressly and separately, with the second box described in section 4 (“I accept AI voice-over on these beta terms.”).

(e) Consumers. Nothing in this section takes away your statutory rights if voice-over falls short of what is described here.

(f) Business customers. For business customers voice-over is provided as is and as available, and the re-credit or extension in (c) is the only remedy for voice-over being unavailable.

Beta features in general. A feature marked “beta” is still being developed. It may change, be limited or be withdrawn, and its limits are described where we offer it. If a beta feature you paid for separately is withdrawn, we refund the unused part of what you paid for it. For business customers beta features are provided as is.

7B. Technical requirements

What you need, before you buy. A current version of Chrome, Edge, Safari or Firefox (Chrome or Edge give the best results), a working microphone the browser is allowed to use, and a stable internet connection. Recognition quality depends on the microphone, the room, the distance to the speakers and people not talking over each other. Sharing the audio of another tab, which “Call on this screen” needs, works on computers only: a browser on a phone cannot hear a call running in another app. Three or more languages on a phone need a strong Wi-Fi connection. The meeting bot depends on the meeting platform letting it in.

Helping us find the cause. If something does not work, we may ask you for simple information such as your browser version, a screenshot or a connection test, using the least intrusive means available. If you choose not to help, it will be for you to show that the problem was on our side.

No uptime commitment. We work to keep the service available but we do not promise a specific uptime on self-serve plans. If you are a consumer, your statutory rights remain as described in section 7.

7C. Changes to the service

We may change the service, its features and its limits beyond what is needed to keep it in conformity, for these reasons: to adapt to new technology or to changes at the meeting platforms and speech providers we rely on; to protect security or prevent abuse; to comply with the law; to manage capacity and cost; or to improve or retire features that few people use. Changes are free of charge for you and we will tell you about them clearly.

If a change makes your access to or use of the service worse in more than a minor way, we will tell you by email reasonably in advance, saying what changes and when, and you may end your plan free of charge within 30 days of our notice or of the change, whichever is later. We then refund the part of what you prepaid that relates to the time after you end it. This right does not apply where we let you keep the service without the change at no extra cost. Changes never reduce minutes or hours you have already bought.

8. Your content

As between you and us, your meeting audio, transcripts, translations and recordings are yours: we claim no ownership of them. Machine-generated transcripts and translations may not qualify for copyright protection of their own, and rights in what was said or shown may belong to the speakers or to other rightholders. You confirm that you have the rights, permissions or legal basis needed for the content you process with the service. You grant us, for as long as the content is kept in your account, a limited, non-exclusive licence to host, store, reproduce, transmit and technically process it, including through the providers we engage, solely to deliver the service to you. We never use your meeting content to train AI models or for advertising, and we configure or contractually require the speech providers we engage not to retain it or train on it.

9. Referral programme

When someone you invited makes a purchase, we credit you reward minutes equal to 10% of the minutes they bought, and they may receive a first-purchase discount. Voice-over packs do not earn reward minutes. Reward minutes are a gift: they expire 12 months after being granted, have no cash value, cannot be transferred or paid out, and offers do not stack (one discount per purchase). We may withhold or reverse rewards obtained through fake accounts, self-referrals or other abuse, and may change or end the programme for the future at any time; earned rewards are not taken away retroactively.

10. Complaints and disputes

Something wrong? Write to office@getixtranslate.com and we reply within 15 days. Please tell us as soon as you can, because it is easier for us to check a problem while the records are fresh; this is a request, not a deadline, and you do not lose any right by telling us later. We are not currently adhered to a consumer arbitration board (Sistema Arbitral de Consumo) or another ADR entity and do not commit in advance to participate in ADR proceedings; if we cannot resolve your complaint, we will inform you on a durable medium of a competent alternative dispute resolution entity and whether we will take part. EU consumers can also contact their local European Consumer Centre. Nothing here limits your right to go to court (see section 12).

11. Changes to these Terms

We may update these Terms, but only for one of these reasons: a change in the law, or in a decision of a court or authority, that applies to us; a change in the service made under section 7C; a change in the providers or the technology we depend on; the need to close a security or abuse gap; the correction of an error or of wording that turned out to be unclear; or a change in our prices or plans that applies only to future purchases. We will post the new version here and, for material changes, notify you in the app or by email at least 14 days before they take effect. If you do not agree, stop using the service before the effective date; material changes never reduce minutes, hours or paid periods you have already bought. If a material change is to your disadvantage and you do not accept it, you may end your plan before it takes effect and we refund the unused part of what you prepaid.

Version 2026-09-28. This version adds to section 2 how the contract is made when you create an account: the steps, the code we may send to confirm an email address, the language of the contract and the record we keep. It also mentions sign-in with Apple, where we offer it, and makes clear in section 1 that the Privacy Policy is there for you to read, not to accept. Nothing about minutes, plans, prices or payments changes and nothing here adds an obligation for you, so this version applies to everyone straight away.

Version 2026-09-26. This version prepares the switch to paying by card. What changed: one box on the payment screen replaces the two statements described before, with a second box only for voice-over packs (section 4 and section 7A); one counting rule for the whole service, including the free trial minutes (section 4, How we count); two ways to end an annual plan early, with the refund worked out month by month (section 4, Ending an annual plan early); a new section 4B for the languages unlock; the free extension of packs that have an end date is 3 months everywhere (one place in section 4 said 6); and a sentence in section 7 confirming your legal guarantee of conformity. For purchases made on or after 26 September 2026 this version applies immediately. For existing accounts, everything in this version that is better for you applies straight away, and the rest takes effect 14 days after we announce it in the app or by email.

Version 2026-09-23. This version rewrites section 4 (how minutes are counted, withdrawal, cancelling, refunds), splits the indemnity in section 3 and the liability in section 7 between consumers and business customers, and adds sections 2A, 3A, 4A, 5A, 6A, 7A, 7B and 7C, the new points (i) to (o) in section 6, and our full legal details in sections 1 and 19. It also removes an inaccurate statement: the meeting bot joins under a visible name and avatar but makes no announcement when it joins. For accounts created on or after 23 September 2026, and for purchases made on or after that date, this version applies immediately. For accounts created earlier, the changes take effect 14 days after we announce them in the app or by email, and until then the previous version applies to those accounts, except that anything in this version that is better for you (in particular the refund rules in sections 2, 4 and 4A) applies to you straight away.

Earlier versions: version 2026-09-12 changed sections 2, 5, 6 and 15 to 18; version 2026-09-18 corrected how the operator of the service is named and added the summary of refunds and payment disputes in section 4.

12. Governing law

Spanish law governs these Terms; consumers keep any mandatory protections of their country of residence (including Ukraine). If you are a consumer, you may bring proceedings in the courts of your place of residence, and proceedings against you may be brought only in those courts. For business customers, the courts of Valencia, Spain have exclusive jurisdiction.

13. General

We are not liable for delays or failures caused by events beyond our reasonable control. A shortage of capacity at our own suppliers is not such an event. This does not affect your right to a price reduction or a refund for service you did not receive. If any part of these Terms is found invalid, the rest stays in force. We may assign these Terms as part of a sale or reorganisation of the business; you may not assign them without our consent. For business customers, these Terms and the Privacy Policy are the entire agreement between us.

14. Contact for legal notices

Notices under these Terms may be sent to the address in section 19. We may send notices to the email address on your account.

15. Our intellectual property

The service, its software, user interface, design, documentation, the glossaries and voices we provide, the way it combines speech recognition, translation and voice synthesis, and the names and logos “Getix” and “Getix Translate” belong to us or our licensors and are protected by copyright, trade-mark, database and trade-secret law. Subject to these Terms we grant you a personal, non-exclusive, non-transferable, revocable licence to use the service, through the interfaces we provide, for its intended purpose. No other right is granted, and nothing in these Terms transfers ownership to you. Your own content is covered by section 8.

16. Trial, evaluation and non-public features

Free trial minutes and any evaluation, preview, demo or invitation-only access are provided so that you can evaluate the service for your own use, “as is”, one trial per person or organisation. We may limit, change or end trial access at any time. If we give you access to anything that is not generally available (a beta or preview feature, non-public pricing, capacity or metrics, an internal environment, or anything we show you in a demo and mark as confidential) you must keep it confidential, use it only for the evaluation, and not disclose or describe it to third parties until we make it public. If you are a consumer, this duty applies only to non-public information we mark as confidential and never limits your right to describe your own experience of the service in fair terms.

17. Benchmarks (business customers)

If you use the service for a business, you may not publish, or share with third parties, benchmarks or latency, accuracy or quality tests of the service without our prior written consent. You remain free to test the service internally and to send us the results.

18. Feedback

If you send us suggestions or feedback, we may use them freely without payment or attribution. This never includes your meeting content, which stays yours under section 8.

19. Contact

Alexandru Kornienko, sole trader (autónomo), trading as Getix Translate · NIF Z3186423P · Carrer de Colón 1 Bis, 46004 València, Spain · +34 641 155 387 · office@getixtranslate.com

These are our legal and tax details, published here as Article 10.1 of Spanish Law 34/2002 (LSSI) requires. The same details appear on every invoice we issue. Write to the same email address for support, complaints, withdrawal, data requests, reports of illegal content and notices from authorities.

Model withdrawal form

You may use this form if you want to withdraw from a purchase, but you do not have to: any clear statement will do (Annex I.B of Directive 2011/83/EU).

To Alexandru Kornienko, sole trader (autónomo), trading as Getix Translate, NIF Z3186423P, Carrer de Colón 1 Bis, 46004 València, Spain, email office@getixtranslate.com:

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service: [plan, minute pack, hour pack or languages unlock purchased from Getix Translate]. Ordered on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Email used for the account: [email]. Signature of consumer(s) (only if this form is notified on paper): [signature]. Date: [date].